Selling Online – Make it Easy For Your Customers to Reach You With Google Voice
Too many online retailers want to remain anonymous is to do business without having to have any kind of contact with the buyer. That' s simply not going to work and if you may not build relationships with your customers they might buy from you once, then never ever again. Building an online business means becoming accessible when the potential buyers have queries. Ignoring them and leaving their particular questions unanswered will only make them discover another company to do business with.
I had a telephone call today from the gentleman in another country wanting to buy some of my items in bulk. He called me on my company phone and we worked out an offer. This man told me he cannot stand doing business via email because he cannot type well and would rather possess a conversation face to face or even on the phone. I agree. Although I do most of my correspondence through email, I would rather talk to my customers and find out who they are and exactly what they really need. I can make suggestions that help my customers obtain exactly the products that will work for all of them and maybe upsell them an associated product they did not know all of us carry.
Now, with that said, you may not want to give out your home phone number and have people calling at all hrs of the night and day. You need an individual business telephone number and I recommend you obtain a Google Voice account. It is really a free service from Google that you could sign up for. Google Voice issues a telephone number in an area code that you simply choose and you get free voice postal mail with your account. You can arranged the call forwarding so that it bands at your home, your work or cell phone. There are a lot of features offered using this product but I like the tone of voice mail feature the best.
When callers leave voice messages for you personally, Google Voice translates them and you may view them on your computer screen or even cell phone like a text message. I have found the translation service is pretty accurate thinking of a computer is doing the translating rather than human being. I have even called my very own Google Voice account to report myself when I had an idea I did so not want to forget. When We get back to the office my tone of voice recording is all typed out for myself. You can even email the information to another person if you need to.
There is no reason not to have a business telephone number if you are promoting online. The call you skip may be money gone forever.